FREQUENTLY ASKED QUESTIONS
Yes, we specialize in manufacturing non-standard and custom fasteners based on your drawings, blueprints, or physical samples. Please provide the required specifications, materials, tolerance, and surface treatment requirements (e.g., zinc plated, hot-dip galvanized), and our engineering team will provide an accurate quote.
Our MOQ varies depending on the specific product. For standard in-stock fasteners, the MOQ is generally low (e.g., 1 standard carton). For custom, non-standard items, or specific surface treatments, the MOQ will be determined based on the manufacturing process and raw material requirements. Contact our sales team for exact details.
If you receive incorrect or defective fasteners, please contact our support team within 7 days of delivery. Please ensure the items are unused, in their original packaging, and provide your order number. Our team will guide you through the return or exchange process promptly.
E-mail: info@dx-market.com
Yes, we regularly restock our standard fastener inventory. If a specific size or grade is temporarily out of stock, you can contact us for an estimated lead time. For bulk purchases or custom hardware requirements, we can also arrange special production runs to fulfill your needs.
We provide reliable delivery services covering most countries around the world. Usually, small packages are shipped by postal standard shipping. Depending on the size and urgency of your order, we support multiple shipping methods, including international express (DHL/FedEx/UPS), air freight, and sea freight.
