Shipping Policy

Returns & Exchanges

1. Shipping Methods

  • Default Option: We provide Standard Postal Shipping as our default delivery method to offer you the most cost-effective solution.

  • Express Services: Expedited shipping (such as DHL, FedEx, or UPS) is available upon request. You may select an express option at checkout or contact our support team for a specific courier quote.

2. Delivery Time

  • Processing: In-stock orders are dispatched within 2-3 business days.

  • Estimated Delivery:

    • Standard Postal: Approximately 20-40 business days.

    • Express Shipping: Approximately 5-12 business days.

3.Tracking & Fees

  • Shipping costs are calculated based on weight, dimensions, and the selected service.

  • A tracking number will be provided for all shipments once they are dispatched.

1. Incorrect or Defective Items

If you receive incorrect or defective fasteners, please contact our support team within 7 days of delivery. To ensure a smooth process, please follow these requirements:

  • Condition: Items must be unused and kept in their original packaging.

  • Information Needed: Please provide your Order Number and clear photos of the defect or the incorrect items received.

  • Replacements: After verifying the defect/error, we will resend the correct item to you.
  • Refunds: If a refund is approved, it will be processed to your original payment method within 5-7 business days after we receive and inspect the returned goods.
2. How to Initiate a Return

Once you contact us , our team will review your request and provide you with a Return Merchandise Authorization (RMA) and specific instructions on where to send the package.

3. Non-Returnable Items

  • Replacements: After verifying the defect/error, we will resend the correct item to you.

  • Refunds: If a refund is approved, it will be processed to your original payment method within 5-7 business days after we receive and inspect the returned goods.

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 Contact Us

If you have any questions regarding your shipment or need to start a return, please contact us

Email: sales@dx-market.com

Business Hours: Mon-Fri, 9:00 AM - 6:00 PM (GMT+8)